FAQ
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Answers to common questions about our printing services
What file formats do you accept for printing?
We accept PDF, AI, EPS, PSD, JPG, PNG and TIFF files. For best results, provide high-resolution (300dpi) files with bleed marks.
What's your standard turnaround time?
Most standard orders take 3-5 business days. Rush services are available for 24-48 hour turnaround (additional charges apply).
Do you offer design services?
Yes, our design team can create custom designs for all printing needs. Design services are billed separately.
What paper types do you offer?
We stock matte, gloss, uncoated, recycled, and premium textured papers. Request our sample book for options.
Can I get a proof before printing?
Yes, we provide digital proofs for approval. Hard copy proofs available for additional fee.
What's your minimum order quantity?
Minimum is typically 100 pieces for most items, with exceptions for certain products.
Do you offer bulk discounts?
Yes, volume discounts available for orders over 500 pieces. Contact us for custom quotes.
What printing methods do you use?
We use offset for large runs, digital for short runs, and specialty methods like foil stamping.
How do I get a quote?
Request quotes via website, email, or in-person. Provide specifications for accurate pricing.
Do you offer delivery services?
Yes, we offer local delivery and nationwide shipping. Charges vary by location/order size.
Can you match Pantone colors?
Yes, we can match Pantone colors with 95%+ accuracy using our color management system.
What's your cancellation policy?
Orders can be cancelled within 24 hours without penalty. After production begins, partial charges may apply.
Do you offer eco-friendly options?
Yes, we offer recycled papers, soy-based inks, and other sustainable printing options.
Can you print on unusual materials?
We can print on wood, metal, fabric, and other specialty materials - inquire for options.
What payment methods do you accept?
We accept cash, checks, all major credit cards, UPI, and bank transfers.
How do I prepare files for printing?
Include 3mm bleed, convert fonts to outlines, use CMYK color mode, and maintain 300dpi resolution.
What's the difference between offset and digital?
Offset is better for large quantities with precise color, digital is cost-effective for short runs with quick turnaround.
Can you print metallic colors?
Yes, we offer metallic Pantone colors and specialty foil stamping options.
Do you print variable data?
Yes, we offer variable data printing for personalized direct mail and marketing materials.
What finishing options do you offer?
We provide laminating, UV coating, embossing, die-cutting, folding, and binding services.
Can you print large format banners?
Yes, we print banners up to 10ft wide in various materials including vinyl and fabric.
Do you offer corporate stationery packages?
Yes, we create complete stationery sets including letterheads, envelopes, and business cards.
What's your reprint policy?
We keep digital files for 6 months. Reprints typically have faster turnaround and may qualify for discounts.
Can you print on both sides?
Yes, we offer single or double-sided printing on most materials.
Do you offer packaging printing?
Yes, we print custom boxes, labels, and packaging materials with various finishing options.
What resolution should images be?
Images should be 300dpi at final print size for best quality. Low-res images may appear pixelated.
Can you print from Microsoft Office files?
We can, but recommend PDF for best results. Office files may have font and formatting issues.
Do you offer numbered printing?
Yes, we can print sequential numbering for tickets, vouchers, and certificates.
What's your policy on color accuracy?
We guarantee 90% Pantone matching. Critical color jobs should request a press proof.
Can you print transparent backgrounds?
Yes, on appropriate materials. Specify transparency needs when ordering.
